Unleash the Joy in Your Pet's Life!

• The time slot includes the time it takes you to enter and leave the field. Appointments are scheduled with 10 mins to return to your vehicle, so please respect the next user’s time and bear in mind that their dogs may be reactive and need their own space.
   
• The booking is personal to the Client and may not be transferred or sublet. The Client’s presence is required throughout the appointment

CANCELLATION POLICY

• Cancellations must be made 48 hours in advance of the scheduled booking.
   
• Bookings that are cancelled with 48 hours’ notice or more will be offered a refund or transferred, this will be for the Client to choose. Cancellations are not possible if they are attempted within less than 48 hours of the booking, and payments will not be refunded.
   
• No refunds will be given to no-show or late arrivals to session bookings.
   
• No refunds are given due to the weather.
   
• If the weather poses a risk to users whilst at the field or travelling to the field, then we will close the field at our discretion. Full refunds will be given.
   
• We reserve the right to close the field at any time, for which a full refund will be given, or a transfer if possible. The Client will be notified of the cancellation.
   
• Clients who do not turn up for their appointment or leave the field early will still be liable for the whole of the hire charge.

ENTRANCE AND EXIT PROCEDURE

• The gate code will be given in your confirmation of your appointment. We recommend you have the code to hand during your visit.
   
• Please do not arrive more than 5 minutes early for your appointment, if you arrive and see somebody using the field, please remain in your vehicle. This is of the Upmost importance as the previous client’s dog(s) may need space from either you or your dog(s).
   
• Once the other user has left the area, they will close and lock the gate. Please note that the gate MUST be closed & locked behind you when you leave
   
• When you leave there may be someone waiting for you to leave. You must lock the gate when you exit the area (taking care to reset the padlock combination), whether someone is waiting or not, this is to ensure that only clients who have the code can enter the field. If the previous user stays past your start time and they do not appear to be leaving, please call me on 07801371264
   
• Your dog(s) must be on a lead anywhere outside of the field & XL Bullies must be muzzled which can be removed once secure in the field The Area nearby has another Dog business on it 
   
• If you arrive late for your appointment, you must still leave at the end of your appointment time. Anyone who overstays more than three times will be refused future use of the field.
   
• If anyone enters the area whilst you are using the field, please call me on 07801371264 immediately as people need to wait outside.
   
• The Client shall ensure that the premises are secure at all times and shall not divulge any lock combination codes under any circumstances to any third parties.
   
• The codes are subject to change at any time by Fido’s Dog Field without notice

HEALTH AND SAFETY

• The client has exclusive use of the field for their booked appointment. Any persons in the client’s group must adhere to these terms and conditions. Failure to do so will result in removal from the field immediately.
   
• Under no circumstances should dogs be left on the premises unattended at any time. This includes being tethered in the field or left in the vehicle whilst the client is exercising another dog
• This will result in an instant ban from Fido’s Secure Dog Field for both the client and their dog(s).